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We Are OPEN for URGENT Chiropractic Care only.


The Department of Health and Human Services and the Victoria Government has confirmed that from 17th August 2021 we can only face to face services for Chiropractic for URGENT care.

Allied health professionals working in private or public community services, whether clinic-based or home-based, are able to provide ‘URGENT clinical care’ where telehealth services are not clinically appropriate.

The Department of Health has clarified the difference between URGENT clinical care and routine care.

For the purpose of the current lockdown, URGENT clinical care is defined as follows:

Direct clinical care (and other clinical support activity necessary to support direct clinical care) that prevents a significant change/deterioration in functional independence necessitating escalation of care OR is required as an adjunct to other urgent medical/surgical interventions

For example, urgent clinical care;

• that avoids a potential hospital admission or emergency department presentation

• that prevents/delays the need for further specialist medical or surgical intervention

• that prevents an increase in care needs that would necessitate additional carer supports or change in accommodation needs

• that limits secondary complications post surgery

• where deferral would lead to long term adverse consequences (ie. delays to child development)

This means routine chiropractic care WILL BE NOT PERMITTED.

If you do attend in person you will be required to wear a mask on-site and check in with our QR code when you arrive.

Unfortunately Remedial Massage will also have to stop.

We are following all DHHS health recommendations and have a thorough COVID SAFE plan in place.

Information about Victoria’s current restriction levels are set out on the website of the Department of Health and Human Services here.



It is very important that if you are not feeling well (especially fever, sore throat, headache or cough) or believe you may have been exposed to Covid19 that you DO NOT attend the clinic in person and refer to your GP or call the Covid Hotline on 1800 675 398 to be tested.

Some additional advice

This is a challenging and overwhelming time for us all. The mental and physical health of everyone is under pressure. Please keep in touch and stay connect with us and your friends and family.

This too shall pass and we will get through it TOGETHER

We will continue to keep you informed during this uncertain time and will contact you personally if there are any important changes you need to be aware of.

Our hours may change during the Opening Roadmap and again, we will keep you up to date on these change.

What can you do to keep yourself safe?

What should you do if you feel unwell?

If you suspect that you or a family member has COVID-19 you should call (not visit) your GP or ring the national COVID-19 Information Hotline on 1800 675 398.

What are we doing to keep our team and patients safe?

We’re closely following the advice of the Australia’s Chief Medical Officer, as well as the World Health Organisation (WHO) and have commenced the following precautionary measures:

Continuing to uphold our clinical and sanitation standards which include:

  • Detailed CovidSafe plan that is being updated regularly
  • Significant changes to our waiting room area and how we make appointments so as to minimise any additional time in areas not essential
  • Removal of all contact risks. Sorry kids no toys anymore and no magazines for adults
  • Disinfectant and wipe down of treatment surfaces before after each consultation
  • Minimum of twice daily cleaning of treatment equipment and rooms
  • Thorough cleaning several times a day of all high touch areas with disinfectant, including reception surfaces, door handles, and treatment areas
  • Triaging of patients and clear communication for high risk patients
  • All out team have completed the Australian Government Covid19 Training and are keeping up to date with best practice to keep us and you as safe and healthy as possible
  • Making hand sanitizer available for you to use on our front desk and in our treatment rooms. There is ample soap and hand-towels in the bathrooms which we recommended you use when you arrive and before you leave
  • Mandatory use of face masks for everyone attending (unless supplied with a medical certificated exemption)
  • Mandatory Tier one surgical masks for all team members
  • Mandatory eye protection or face shield for Practitioners
  • Shielding at reception
  • Enforced social distancing in reception area.
  • Contactless payment when available


Williamstown Chiropractic Health Group | (03) 9397 7075